Aug 05, 2009

Apple wins my loyalty, gives me a new MacBook Pro

Posted by: Admin Under: apple macbook

I've been an owner of the white Macbook for about 2 years now. I've been less the impressed by the build quality of this unit, and constant case cracking and tearing didn't help my problems.

After months of unsuccessful repair attempts by Apple they finally decided to give me a free upgrade to the new MacBook Pro 13' even though my laptop has been out of warranty for almost 9 month. All I had to pay for was the out of warranty fee of $300. if I was smart enough to get Apple Care from the start, this update would have been absolutely free.

It is great to know that even a large corporation like Apple still cares about it's customers on individual level, and are willing to go to great lengths in order to keep them happy.

From now on I will always buy Apple Care with all my laptop purchases since Apple has proven to me that they will do anything in their power to satisfy their customers.